Managing your Overleaf emails
- 1 Introduction
- 2 Your primary email address is important
- 3 Secondary email addresses are helpful
- 4 Changing emails associated with your account
- 5 Frequently Asked Questions
- 6 Learn more
This page explains why it is important to ensure all e-mail addresses associated with your Overleaf account are kept up-to-date. Your primary email address is an extremely important piece of information that you provide when registering for an Overleaf account but, for the reasons noted below, you are also encouraged to add one or more secondary email addresses to your Overleaf account. We explain why Overleaf asks you to provide email addresses, what they are used for and how to manage them via your Overleaf Account Settings page.
Your primary email address is important
The primary email address associated with your Overleaf account is important because:
- This is the email address you can use to log in with your Overleaf-specific password.
- This is the email address that your collaborators will see when you accept a sharing invitation or join a group subscription.
- This is the email address that will be sent security and collaboration notifications from Overleaf.
Ensuring that your primary email address is one that you can access and that can receive emails from Overleaf is an important part of keeping your account secure.
If you have an old or inaccessible email account as your primary email address, you risk losing access to your Overleaf account, or losing track of which Overleaf account you have saved important documents under.
While you can configure your account to allow login using institutional SSO, ORCID, or Google, only your primary email address can be used to log in using the "Log in with your email" option.
If you need to reset the Overleaf password associated with your primary email address, you can request that a password reset link be sent to your primary email address using this form: https://www.overleaf.com/user/password/reset.
Because the password reset link will be sent to your primary email address, it is important to ensure that your primary email address is one that you can access and that is able to receive emails from Overleaf.
Secondary email addresses are helpful
Adding one or more secondary email addresses to your Overleaf account is helpful because:
- Secondary emails can easily be changed to be used as your primary email address if your current primary email address expires, due to graduation, change of employment, or other reason.
- If you lose access to your account, your secondary emails provide a way of verifying the ownership of your Overleaf account.
- Adding secondary email addresses to your Overleaf account prevents you from accidentally creating additional Overleaf accounts using those emails.
- Secondary email addresses may allow you to enroll in an institutional Overleaf Commons subscription, or log in to your Overleaf account using institutional Single Sign On.
Changing emails associated with your account
You can add email addresses and change your primary email address in your user settings here.
To do this, you'll need to first add a new email address by clicking "Add another email".
You can then provide your email address, optionally specifying the institution affiliated with that address if applicable.
After clicking the Add new email button, please check your email Inbox for the confirmation message, and follow the steps in it to confirm your address. (You may need to check in your Spam, "Updates" or "Promotions" mail folder for the email.)
Note that you can only login to your Overleaf account with the primary email. If you would like to change your login email, make sure to click on the Make Primary button next to your chosen email address after adding it in Account Settings.
Frequently Asked Questions
I see an error that says this email is already registered, what do I do?
If you see this message, the email that you are trying to add has already been added to a different Overleaf account. Users can sometimes create an additional account when quickly accepting an invitation to join a project or when signing in from a new location.
If you see this message, you should recover this other account by logging in using that email address. If you do not know the password for this other account, you can request that a password reset email be sent to that address using this form.
If you've created more than one Overleaf account, we suggest that you merge your accounts and add your email addresses to your merged account. Suggestions for merging Overleaf accounts can be found here.
I forgot my password and I cannot access my primary email, how can I access my Overleaf account?
If you cannot access your Overleaf account and no longer have access to your primary email, please get in touch with Overleaf Support. You can also reach us via the form on our contact page or by email: firstname.lastname@example.org.
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